Access service hour change: What if my affected trip is essential and can’t be rescheduled?

If you feel that your affected trip is essential at the current time—for example, it gets you to work, a medical appointment, or an important social visit—the first step is to talk with your employer, healthcare provider, or family members/friends to find out if you can move your trip to a time when service will still be available.

We realize that this change in service hours will affect the choices Access customers will have to make about where (or at least when) they live, work, visit, and access services. You have until Sept. 30 to prepare for this change in service hours. If you are unable to shift your schedule to make an essential trip during the hours when service will still be available, consider alternative transportation options.

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