Week 1: letter to customers from Metro Transit general manager
Dear Metro customer,
This past week was among the busiest and most challenging ever for King County Metro Transit and our 370,000 daily riders. Together we transitioned to paying on entry, adjusted to changes on dozens of bus routes, and started two new RapidRide lines.
We appreciate all you did to prepare for the revisions and your patience as we made the changes over the past week.
After several days of adapting, we are beginning to see service settle into a more reliable pattern. Although buses are operating smoothly overall, there have been some serious challenges. We are working hard to address concerns about full buses. We will continue to actively monitor performance and make adjustments to meet rider demand as best we can.
Things happen every day that can delay our buses – such as sporting events, concerts, accidents, and traffic jams. We experienced some of these incidents this week. We appreciate your ongoing patience as we respond to challenges like these and continue adjusting to the big service changes.
We are working hard to make your tax and fare dollars go further by building a transit system that will serve more riders and be stronger for years to come.
I’ll send another note next week recapping how things are going. As always, I welcome your comments and concerns. Send them to me at firstname.lastname@example.org.
Kevin Desmond, Metro Transit General Manager